Shipping

Are you still shipping products?

Yes, we are providing top quality sports supplements anywhere in North America. We’ve hand selected the top brands that we sell on our site to offer you a premium supplement experience that is focused on quality and innovation so that you are always getting the most cutting edge supplements to put in your body.

How do you ship?

Canada Post is our standard method of shipping. We can have top quality premium sports supplements delivered to your door anywhere in Canada within 2-5 business days. American customers, shipments can take up to 2 weeks to arrive depending on your location. 

Does my order need to go through customs?

Canadian customers, we ship all products from within Canada. No import fees, no duties will be placed upon your order. American customers, we will be shipping from Canada to the United States and federal tax laws on the importation of supplements will apply. These additional fees will be the responsibility of the buyer in this situation upon delivery of the product.

Can i get a tracking number?

As soon as your product is shipped we send you a tracking number to your email provided. Please check your junk box first, if it’s not in there after 48 hours of placing your order Monday-Friday, send us a message and we will provide you with the tracking. We do ask that you give us 48 hours to get your order out during regular shipping days. We do not ship on the weekend and we do not have automation like Amazon so please be understanding that we will get it out as soon as we can.

Do you provide a tracking number?

Yes! We will automatically send you a tracking number once your order has been picked up by Canada Post.

Is signature required on delivery?

No signature is not required for your supplement order. Please indicate in the notes section if you do not wish to have your package sent requiring a signature.

Where do you ship from?

We ship all of our products from Victoria, BC

Do you ship to PO boxes?

yes, no issues with shipping to a PO Box number. If Canada Post delivers to you we can ship.

Will you ship to the USA?

Yes, we will ship supplements to the United States.

Will you ship to Europe?

Yes we can ship to you, please email us first to get a shipping quote

Can I return an item?

No, we do not take returns of products for quality control purposes.

Can I meet someone and pick up my order?

Orders can be picked up from our Victoria, BC fitness facility if you are located in the local area.

Payments

What currency are your prices in?

The prices are in Canadian dollars

What payment methods do you accept?

Paypal

Interac E-Transfer

Bitcoin

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Can I use Paypal?

Yes, no issues at all to use paypal for the payment of your order

Other Questions

Can I be placed on a waitlist for the gym?

Once we have hit our cap of members we will be collecting a waitlist for people to join. This will be done from the date requested and you must be approved as a member to get access to the facility. 

When are you planning to open?

We are planning to open Fall 2020 to service the Victoria, BC market

I'm a personal trainer, can i train out of your gym?

Please send us and email at info@truthgymgallery.com for more information about how you can start to train clients out of our facility.

I'm a supplier of gym equipment, can i provide you with information on our products?

If you are a supplier of top quality gym equipment and have something unique to offer, please send us an email at info@truthgymgallery.com